Remote Support
The HindSight Technologies Remote Support program is designed to defend against loss of productivity, business downtime and unplanned, high costs by allowing our IT experts to proactively monitor and provide preventive maintenance to detect and eliminate computer problems before they occur. When issues do occur, the Remote Care program provides you the freedom to call us to resolve the issue without worry about additional cost, time, or loss of productivity.
- Remote Monitoring & Alert Response
- Help Desk Support (M-F 7-7) (Sat 8-1)
- Unlimited Remote Support ( 24/7/365/12) (7-11 EST)
- Security Patch Management
- Antivirus Management with Virus Definition Updates and Monitoring
- Virus Removal and Cleaning
- Offsite Backup Storage
- Monthly Backup Audit
- Quarterly Backup Virtualization
- Network Firewall Management with Content Filtering
- License and Warranty Management
- Server Tune-Up
- Workstation Tune-Up
- Management of File Sharing Permissions
- Monthly Audit of Critical Operations
- Network Documentation
- Dedicated Network Administrator
- Quarterly Scheduled Review and Planning Meetings
- Desktop Optimization
- User Management
- Executive Summary Reports